Optimise.You is committed to protecting your personal data and respecting your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page summarises how we comply and how you can exercise your rights. It should be read alongside our Privacy Policy.
Our commitments
We process personal data in line with the data protection principles. We ensure that data is:
- Processed lawfully, fairly and transparently.
- Collected only for specified, legitimate purposes.
- Limited to what is necessary for those purposes.
- Kept accurate and up to date.
- Retained no longer than necessary.
- Kept secure using appropriate technical and organisational measures.
Your rights in detail
Under the UK GDPR you have the following rights:
- The right to be informed about how your data is used.
- The right of access to the personal data we hold about you.
- The right to rectification of inaccurate or incomplete data.
- The right to erasure of your data in certain circumstances.
- The right to restrict processing of your data.
- The right to data portability — to receive your data in a usable format.
- The right to object to processing based on legitimate interests or direct marketing.
- Rights related to automated decision-making — we do not use your data for automated decisions or profiling.
How to exercise your rights
To make a request under any of these rights, email us at [email protected]. We will respond within one month, as required by law. There is normally no charge for making a request.
Withdrawing consent
Where we rely on your consent to process your data, you can withdraw it at any time by contacting us. Withdrawing consent will not affect the lawfulness of any processing carried out before you withdrew it.
Making a complaint
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at ico.org.uk. We would, however, appreciate the opportunity to address your concerns first.